Order Processing Time:
All orders are processed and shipped the next business day (excluding Sundays and public holidays). Once your order is shipped, you will receive a confirmation email with the shipment details.

 

Shipping Methods & Delivery Time:
We offer standard shipping across India with an estimated delivery time of 5-10 business days.

 

Shipping Costs:
Shipping is on us! There are no additional charges for shipping.

 

Shipping Destinations:
We currently ship to addresses all across India.

 

Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment through our courier partner’s website (e.g., Delhivery).

 

Delivery Issues:
If your order faces delays or delivery issues, please contact our customer support team at level11.help@outlook.com. We will work to resolve any problems and keep you updated.

 

Undeliverable Addresses:
It is your responsibility to provide accurate shipping information. If your order is returned due to an incorrect or undeliverable address, we will contact you to arrange reshipment.

 

Returns Due to Non-Delivery:
Currently, we do not accept returns or refunds for non-delivery issues such as unclaimed parcels.

Thank you for choosing LEVEL 11. We appreciate your support!