At Level 11, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer hassle-free returns and refunds under the following terms:

1. Return Eligibility

• Returns accepted only for unworn items with original tags intact.

• Products must be returned within 3 days of delivery.

• Please ensure items are in their original condition, unworn, and unwashed.

2. Return Shipping

• We cover all return shipping costs — prepaid labels or pickup arranged by us.

• Customers do not need to pay for return shipping under any circumstance.

3. Refunds

• Refunds are processed after we receive and inspect the returned items.

• Refunds will be made to the original payment method within 3-5 business days of inspection.

• We do not offer exchanges; only refunds are available.

4. Non-Returnable Items

• Items worn, washed, or damaged by the customer are not eligible for return or refund.